Privacy Policy

1. Overview

GSupport values your privacy. This Privacy Policy describes how we collect, use, and protect information when you use our services.

2. Information We Collect

We may collect information you provide directly, such as:

• Account details (e.g., name, email)
• Support messages submitted through Creator Support
• Payment-related information required to process transactions

We may also collect limited technical information such as device/browser data, logs, and usage data to help maintain security and improve performance.

3. How We Use Information

We use information to:

• Provide and operate the service
• Process payments and prevent fraud
• Respond to support requests
• Improve reliability, security, and user experience

4. Payments

Payments are handled through supported payment providers (including GCash). We do not store full payment card details within GSupport if a third-party provider is used. Payment providers may collect and process information according to their own policies.

5. Sharing of Information

We do not sell your personal information. We may share information only when needed to operate the service, for example:

• With service providers that help us run the platform (e.g., email delivery)
• To comply with legal obligations or lawful requests
• To protect the rights, safety, and security of users and the platform

6. Data Retention

We retain information only as long as reasonably necessary to provide the service, comply with obligations, resolve disputes, and enforce policies.

7. Security

We implement reasonable security measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed 100% secure.

8. Your Choices

You may be able to update certain account details within the app. If you need assistance with your information, contact us via the Creator Support page.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy, please contact us via the Creator Support page.